PUP.Optional.Ask

Short bio

PUP.Optional.Ask is Malwarebytes’ detection name for the Ask toolbar. 

Symptoms

The Ask toolbar came with an assortment of different adware, generally installed by default. Aside from adware, Ask is known for switching your default search provider to Ask.com, and will spawn pop-up messages to prevent you from reverting the changes.

Type and source of infection

PUP.Optional.Ask was a browser extension that is frequently (and unintentionally) installed during installation of partner software. The original toolbar was most commonly bundled with Oracle’s Java installations.  APN toolbars are usually installed by the users themselves, although sometimes initiated by exaggerated promises of functionality, often claiming to be helpful with your hobbies and interests. There were a plethora of toolbars and Ask.com start pages on offer for those interested, but for a price.

Protection

PUP.Optional.Ask is no longer found in the wild under that name.

Remediation

Malwarebytes can detect and remove PUP.Optional.Ask without further user interaction.

  1. Please download Malwarebytes to your desktop.
  2. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  3. Then click Finish.
  4. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  5. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  6. When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  7. Restart your computer when prompted to do so.

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