PUP.Optional.TotalAV

Short bio

PUP.Optional.TotalAV is Malwarebytes’ detection name for a specific system optimizer published by TotalAV for Windows systems.

GUI TotalAV

Symptoms

Users may have seen this type of warning during install:

installing TotalAV

They may see these icons on their desktop, in their taskbar, and in their startmenu:

icons TotalAV

and these warnings during operations:

Type and source of infection

PUP.Optional.TotalAV is a potentially unwanted program marketed as a system optimizer. These so-called “system optimizers” use exaggerated scan results or sometimes even intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.
PUP.Optional.PCProtect is usually installed by users themselves under false pretences and can be downloaded from their website:

totalav website

Protection

Malwarebytes protects users from PUP.Optional.TotalAV by using real-time protection.

block PUP.Optional.TotalAV

Malwarebytes blocks PUP.Optional.TotalAV

Remediation

Malwarebytes can detect and remove PUP.Optional.TotalAV without further user interaction.

  1. Please download Malwarebytes to your desktop.
  2. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  3. Then click Finish.
  4. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  5. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  6. When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  7. Restart your computer when prompted to do so.

Malwarebytes removal log

A Malwarebytes log of removal will look similar to this:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 5/24/18
Scan Time: 10:28 AM
Log File: 733c844c-5f2c-11e8-a5f1-080027235d76.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.5228
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 240341
Threats Detected: 14
Threats Quarantined: 14
Time Elapsed: 3 min, 0 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 2
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\SecurityService.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\TotalAV.exe, Quarantined, [4635], [503743],1.0.5228

Module: 2
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\SecurityService.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\TotalAV.exe, Quarantined, [4635], [503743],1.0.5228

Registry Key: 2
PUP.Optional.TotalAV, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\SecurityService, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\TotalAV, Quarantined, [4635], [503743],1.0.5228

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 8
PUP.Optional.TotalAV, C:\USERS\{username}\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\TOTALAV.LNK, Quarantined, [4635], [500322],1.0.5228
PUP.Optional.TotalAV, C:\USERS\{username}\DESKTOP\TOTALAV.LNK, Quarantined, [4635], [500324],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\PasswordExtension.Win.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\SecurityService.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\TotalAV.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\uninst.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\PROGRAM FILES (X86)\TOTALAV\Update.Win.exe, Quarantined, [4635], [503743],1.0.5228
PUP.Optional.TotalAV, C:\USERS\{username}\DESKTOP\TOTALAV_SETUP.EXE, Quarantined, [4635], [503750],1.0.5228

Physical Sector: 0
(No malicious items detected)


(end)

Add an exclusion

Should users wish to keep this program and exclude it from being detected in future scans, they can add the program to the exclusions list. Here’s how to do it.

The Exclusions tab includes a list of items to be excluded from scans. The items may include files, folders, websites, or applications that connect to the Internet, as well as previously detected exploits.

To access the exclusions in Malwarebytes:

  • Click on the Settings tab in the left pane.
  • Click on the Exclusions tab.
  • Click the Add Exclusion button.
  • Select the exclusion type Exclude a File or Folder and use the Browse button to select the main folder for the software that you wish to keep.
  • Repeat this for any secondary folder(s) that belong to the software.
  • If you want to allow the program to connect to the Internet, for example to fetch updates, add an exclusion of the type Exclude an application that Connects to the Internet and use the Browse button to select the file you wish to grant access.

Traces/IOCs

You may see these entries in FRST logs:

(TotalAV) C:\Program Files (x86)\TotalAV\TotalAV.exe
S2 SecurityService; C:\Program Files (x86)\TotalAV\SecurityService.exe [4371592 2018-04-28] (TotalAV)
C:\Users\{username}\AppData\Roaming\TotalAV
C:\Program Files (x86)\TotalAV
C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\TotalAV.lnk
C:\Users\{username}\Desktop\TotalAV.lnk

TotalAV (HKLM-x32\...\TotalAV) (Version: 4.6.19 - TotalAV)

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