PUP.Optional.VisicomToolbar

Short bio

PUP.Optional.VisicomToolbar is Malwarebytes’ detection name for a family of browser toolbars published by Visicom Media Inc.

Symptoms

PUP.Optional.VisicomToolbar adds a toolbar to the affected browser(s) which are usually Internet Explorer plus the default browser, if that is a different one.

Visicom Toolbar

Users may see warning similar to these during install:

installing Visicom toolbar

EULA Visicom toolbar

and users may find an entry similar to this one in their list of installed Programs and Features:

installed Visicom toolbar

Type and source of infection

PUP.Optional.VisicomToolbar is a potentially unwanted program (PUP) that can be classified as a browser hijacker.
PUP.Optional.VisicomToolbar is often installed bundled with other software.

Protection

Malwarebytes protects users from PUP.Optional.VisicomToolbar by using real-time protection. It classifies the installers even if they have not (yet) been added to the definitions.

block PUP.Optional.VisicomToolbar

Malwarebytes blocks the bundler that installs PUP.Optional.VisicomToolbar

Remediation

Malwarebytes can detect and remove {detection name} without further user interaction.

  1. Please download Malwarebytes to your desktop.
  2. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  3. Then click Finish.
  4. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  5. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  6. When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  7. Restart your computer when prompted to do so.

Add an exclusion

Should users wish to keep this program and exclude it from being detected in future scans, they can add the program to the exclusions list. Here’s how to do it.

The Exclusions tab includes a list of items to be excluded from scans. The items may include files, folders, websites, or applications that connect to the Internet, as well as previously detected exploits.

To access the exclusions in Malwarebytes:

  • Click on the Settings tab in the left pane.
  • Click on the Exclusions tab.
  • Click the Add Exclusion button.
  • Select the exclusion type Exclude a File or Folder and use the Browse button to select the main folder for the software that you wish to keep.
  • Repeat this for any secondary folder(s) that belong to the software.
  • If you want to allow the program to connect to the Internet, for example to fetch updates, add an exclusion of the type Exclude an application that Connects to the Internet and use the Browse button to select the file you wish to grant access.

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