Rogue.TechSupportScam

Short Bio

This is the generic detection for programs that are installed with the objective to get the user of the affected system to call a Tech Support Scammers telephone number. Once they call these numbers, they targets usually fall victim to buying overpriced services and software.

Common infection method

There are several ways users’ systems get affected with these threats:

• bundlers
• the files are offered for download under false pretenses; updates, keygens, etc
• the threats are installed as a side product of registry cleaners and other system optimizer PUPs

Remediation

Malwarebytes can remove Rogue.TechSupportScam without further user interaction.

In cases of screen blockers, additional actions may be required before you can start Malwarebytes. A search of our removal guides forum will often lead to these instructions. Searching for the displayed phone number or the text on the screen blocker will give you the best results.

Associated threats

You can find some examples in these blog posts:

• Tech support scammers abuse bug in HTML5 to freeze computers
• Tech support scammers get serious with screen lockers
• Tech support scammers using Winlogon
• Tech Support Scams, two for the price of one